The Eden Approach
The Eden approach to developing a management system involves working closely with our clients to create customized management systems with clearly defined processes. Our 'hands-on' approach results in a professionally documented management system, which satisfies the requirements of relevant management system standards, while clearly reflecting the day-to-day processes of the organization.
Documenting procedures can be time-consuming and frustrating, and there are many questions to be answered. What exactly needs to be documented? How detailed should procedures be? How can existing documentation be incorporated into the system? How can management system Standards be integrated into a single system? These questions can be difficult to answer without expert knowledge.
We can manage the project in its entirety, substantially reducing the internal workload and resulting frustration that can occur when working on such a project independently. Many of our clients achieve third-party certification of their management system with a “flawless” initial audit, without the need for the extra expense of a pre-assessment with the registration.
Documenting procedures can be time-consuming and frustrating, and there are many questions to be answered. What exactly needs to be documented? How detailed should procedures be? How can existing documentation be incorporated into the system? How can management system Standards be integrated into a single system? These questions can be difficult to answer without expert knowledge.
We can manage the project in its entirety, substantially reducing the internal workload and resulting frustration that can occur when working on such a project independently. Many of our clients achieve third-party certification of their management system with a “flawless” initial audit, without the need for the extra expense of a pre-assessment with the registration.
Ongoing Support
Achieving successful management system certification should not be seen as the end of a process, but rather, the beginning. A successful registration audit confirms that the organization has in place a fundamentally sound management system. As the system matures, the organization should continue to reap the benefits of implementing the system. Many of our clients take advantage of our ongoing support services.
Ongoing support services include:
- Internal audits
- Participation in management review meetings
- Customer satisfaction surveys
- Employee feedback surveys
- Documentation maintenance
- On-site support during registrar's periodic audits
Third-Party Certification of Management Systems
Although the majority of organizations initially consider third-party certification for external reasons, i.e. customer demands, our experience continues to demonstrate that internal benefits far outweigh any external benefits.
Internal benefits include:
External benefits include:
- Clearly defined responsibilities and authorities
- Documented policies and procedures
- Heightened awareness of organization’s objectives
- Improved internal / external communications
- Improved traceability to “root causes” of problems
- Documented system is invaluable training tool
- Improved control during periods of growth or change
- Periodic assessment by experienced professionals
- Improved records in case of litigation
External benefits include:
- Formalized systems resulting in improved consistency
- Enriched relationships with customers and suppliers
- Enhanced organizational image
- Access to new markets both domestic and international